Independent Hospitality Optimisation Forum 2022

AGENDA:

11h30:

Arrival & Registration

 

12h00:

Welcome and Introduction

 Neil Hughes
MD of Providence Hospitality South Africa

12h10 to 12h40

Keynote Address 

Arthur Gillis
CEO Platinum Hospitality Holdings

12h40 to 13h30

Market Update

Discussing past performance, current and developing market trends and what we all need to be looking at and why.

What’s the current hospitality outlook we need to be paying attention to?

 

Neil Hughes
MD of Providence Hospitality South Africa

In conversation with:

Kamil Abdul-Karrim
MD of Pam Golding Tourism & Hospitality Consulting

Martin Jansen van Vuuren
MD of Futureneer Advisors

13h30 to  14h20

Hotel Operations, Selling & Marketing in this new market we find ourselves in     

We will be discussing how to effectively operate and sell effectively under the current conditions and what is attracting the most business, from where and what has had to change in how we are approaching the operation of our hotels.

People recruitment and development is a hot topic right now, we will be delving a bit deeper into this as well as the power of aligned partnerships which are more important than ever.

How have you evolved and are you willing to change in order to survive?

 

Stephen Hickmore
Director of The Swiss Hotel School

In conversation with:

Emile Langenhoven
General Manager of The Lanzerac Hotel & Spa

Neil Hughes
MD of Providence Hospitality South Africa

Friedrich Schaefer
The Living Journey Collection

14h20 to 15h05

Optimising (Y)our Digital World within this New World   

This is a very relevant and appropriate discussion and Sarah, together with the panel, tackle this topic head-on and identify what it takes to be truly optimised online.

What is relevant and what are some “low hanging fruit” to be considered and how do we drive, accumulate and spend our “Digital Currency” effectively in order to amplify our brand position.

Capitec Bank in many areas across their sector have been the trend setters. What can hotels and the hospitality sector learn from their wins and losses on client engagement and retention.

Sarah Robertson
Head of Sales & Marketing at Providence Hospitality

In conversation with:

Matthew Carmichael-Green
Product Manager: Conversational Banking at Capitec Bank

Eben Marais
MD of Ankerdata Solutions / Protel

Liam Alexander
Head of Online & Digital for Quivertree Digital Hospitality Solutions

15h00 to 15h30

Hospitality Property Optimisation

Neil and George discuss the advantages of partnering with likeminded and sustainable energy saving initiatives and how this will positively impact your fixed cost reduction plans and bottom line.

 

Neil Hughes
MD of Providence Hospitality South Africa

In conversation with:

George Johnston
Director of Vantage by Energy-Solutions

15h30 to 16h00

The Art of Professional Presentation  

How your hotel staff dress and represent your hotel and brand has a direct impact on the guest experience.

How do you realise the full potential of your team and assist them in creating long lasting connections with guests and your brand?

The panel also gives practical guidance on how to create the maximum impact through your digital meetings and how to successfully connect with your audience.

Moderated by: Shireen Onia
Co-Founder of Service Guru’s

In conversation with:

Cheri Hughes
Founder of the Outfox Fashion Group

Emile Langenhoven
General Manager of The Lanzerac Hotel & Spa

Chantelle Mogg
Founder of Represent CM

For more information, please contact neil@providencehospitality.co.za

 

AGENDA:

11h30:

Arrival & Registration

 

12h00:

Welcome and Introduction

 Neil Hughes
MD of Providence Hospitality South Africa

12h10 to 12h40

Keynote Address 

Arthur Gillis
CEO Platinum Hospitality Holdings

12h40 to 13h30

Market Update

Discussing past performance, current and developing market trends and what we all need to be looking at and why.

What’s the current hospitality outlook we need to be paying attention to?

Neil Hughes
MD Providence Hospitality

In conversation with:

Kamil Abdul-Karrim
MD of Pam Golding Tourism & Hospitality Consulting

Martin Jansen van Vuuren
MD of Futureneer Advisors

13h30 to  14h20

Hotel Operations, Selling & Marketing in this new market we find ourselves in     

We will be discussing how to effectively operate and sell effectively under the current conditions and what is attracting the most business, from where and what has had to change in how we are approaching the operation of our hotels.

People recruitment and development is a hot topic right now, we will be delving a bit deeper into this as well as the power of aligned partnerships which are more important than ever.

How have you evolved and are you willing to change in order to survive?

 

Stephen Hickmore
Director of The Swiss Hotel School

In conversation with:

Emile Langenhoven
General Manager of The Lanzerac Hotel & Spa

Neil Hughes
MD Providence Hospitality

Friedrich Schaefer
The Living Journey Collection

14h20 to 15h05

Optimising (Y)our Digital World within this New World   

This is a very relevant and appropriate discussion and Sarah, together with the panel, tackle this topic head-on and identify what it takes to be truly optimised online.

What is relevant and what are some “low hanging fruit” to be considered and how do we drive, accumulate and spend our “Digital Currency” effectively in order to amplify our brand position.

Capitec Bank in many areas across their sector have been the trend setters. What can hotels and the hospitality sector learn from their wins and losses on client engagement and retention.

Sarah Robertson
Head of Sales & Marketing at Providence Hospitality

In conversation with:

Matthew Carmichael-Green
Product Manager: Conversational Banking at Capitec Bank

Eben Marais
MD of Ankerdata Solutions / Protel

Liam Alexander
Head of Online & Digital for Quivertree Digital Hospitality Solutions

15h00 to 15h30

Hospitality Property Optimisation

Neil and George discuss the advantages of partnering with likeminded and sustainable energy saving initiatives and how this will positively impact your fixed cost reduction plans and bottom line.

Neil Hughes
MD Providence Hospitality

In conversation with:

George Johnston
Director of Vantage by Energy-Solutions

15h30 to 16h00

The Art of Professional Presentation  

How your hotel staff dress and represent your hotel and brand has a direct impact on the guest experience.

How do you realise the full potential of your team and assist them in creating long lasting connections with guests and your brand?

The panel also gives practical guidance on how to create the maximum impact through your digital meetings and how to successfully connect with your audience.

Moderated by: Shireen Onia
Co-Founder of Service Guru’s

In conversation with:

Cheri Hughes
Founder of the Outfox Fashion Group

Emile Langenhoven
General Manager of The Lanzerac Hotel & Spa

Chantelle Mogg
Founder of Represent CM

For more information, please contact neil@providencehospitality.co.za

Date: 01 June 2022

TIME: 12h00 to 16h00

VENUE: The Lanzerac Hotel & Spa, Stellenbosch

RSVP: 25 May 2022

Light snacks and refreshments will be served after the panel discussions and during the post event networking.

Neil Hughes

MD of Providence Hospitality South Africa

In conversation with

Arthur Gillis

CEO of Platinum Hospitality Holdings

Keynote Address

Liam Alexander

Head of Online & Digital for Quivertree Digital

Sarah Robertson

Head of Sales & Marketing at Providence Hospitality

Emile Langenhoven

General Manager of The Lanzerac Hotel & Spa

Chantelle Mogg

Founder of Represent CM

Cheri Hughes

Founder of The Outfox Fashion Group

Eben Marais

CEO of Ankerdata

kamil

Kamil Abdul-Karrim

MD of Pam Golding Tourism & Hospitality Consulting

George Johnston

Director of Vantage by Energy-Solutions

shireen

Shireen Onia

Co-Founder of Service Guru’s

Stephen Hickmore

Director of The Swiss Hotel School South Africa

Martin Jansen van Vuuren

Managing Director of Futureneer Advisors

Matthew Carmichael-Green

Product Manager: Conversational Banking | FinTech | Digital Channels at Capitec Bank

Friedrich

Friedrich Schaefer

Owner of The Living Journey Collection

In Association With:

Neil Hughes

MD of Providence Hospitality South Africa

Neil’s passion for the industry runs deep and having spent time running all aspects of hotel operations, developing hotels and building strategic plans for optimizing hotel groups and their individual assets he has the ability and insight to very quickly understand and guide constructive and relevant change within any hotel business.

Communication and relationships are key to the hotel business and Neil has a very real ability to instil trust and confidence through his candid approach to each individual scenario and will try to, as far as possible, create bespoke solutions for each challenge or opportunity. Having worked for local and international hotel operators and consulting firms Neil understands global industry trends and how to implement and optimize the various nuances into everything that he does.

Building and leading solid dynamic teams is essential to success and Neil does this instinctively. Having strong teams that challenge the status quo are what add value for all hospitality stakeholders from guests to investors and owners.

Arthur Gillis

CEO of Platinum Hospitality Holdings

Arthur is the CEO of Platinum Hospitality Holdings, a leading hotel ownership and asset management company for 12 hotels in South Africa.

Arthur is a South African graduate of the Johannesburg University School of Tourism & Hospitality.  He was the first Alumnus of the year of the Hotel faculty as well as the first Alumnus of the year in any faculty.  He also studied at Cornell University completing their first Advanced Management Programme.

In 2016 Arthur was nominated for the University of Johannesburg Alumni Dignitas Award.

Protea Hotels was launched in 1984 without a cent of capital and only four hotels.  Arthur’s career in the hospitality industry started at the “coal face”, working himself up in just 10 years from assistant purchaser at a Cape Town hotel to chief executive officer of Protea Hotels, a thriving hotel management and franchise company.  Under Arthur’s leadership, the group grew to over 130 hotels, operating in seven African countries.

In 2014 Marriott International Inc. purchased Protea Hospitality Holdings’ three brands and management company, gaining a substantial footprint in sub-Saharan Africa.

Some years back Arthur co-authored a book on customer service excellence and he is regularly called to share the story of Protea Hotels.

Arthur is married to Lauren and they have five children and six grandchildren.

Liam Alexander

Head of Online & Digital for Quivertree Digital

With a Bcom Marketing degree from Stellenbosch University, he heads up the online and digital department, with 10 years’ experience in Digital Marketing Management as well as hotel distribution channels.

His specialties are analyzing and measuring returns before driving decision making, as well as ensuring technology is effectively used to drive revenue that positively impacts the bottom line.

His passions are for continuous learning and staying on top of the ever-changing trends of the online and tech space.

Sarah Robertson

Head of Sales & Marketing at Providence Hospitality

Head of Sales and Marketing at  Providence Hospitality, Sarah Robertson, has a BCOM in Marketing and Management, a Diploma in Travel and Tourism and 20 years of experience in senior roles in the hospitality, aviation, travel and media industries. Sarah overseas all aspects of branding development, content creation, public relations and social media strategies.

Drawing from her experience as both a marketing manager and published travel writer, Sarah is skilled at creating engaging content strategies, promotional offers and destination marketing campaigns that are tailored suit the character of a particular hotel.

Emile Langenhoven

General Manager of The Lanzerac Hotel & Spa

Meet Emile Langenhoven, Lanzerac’s General Manager
Despite his childhood dreams of becoming a lawyer, Emile Langenhoven, General Manager of the Lanzerac Hotel & Spa found himself falling in love with the hospitality industry whilst working as a Debtors Clerk at the Arabella Hotel & Spa in Kleinmond.

He went on to become the property’s Accountant and was later appointed as Financial Manager at the Protea Hotel Victoria Junction in Green Point. This was followed by roles at Park Inn by Radisson in the Foreshore and the President Hotel in Bantry Bay, before he took up the position of Financial Manager at Lanzerac. He shares: “After working for group and corporate hotels, the allure of a privately owned property was one I could not refuse. The fact that a new challenge – the wine industry – also came with the package, was a bonus. And then there’s Lanzerac’s exquisite setting.”
Towards the end of 2016, Emile unofficially filled the role of General Manager before officially being bestowed the title when the Hotel reopened on the 1st of July 2018. Since then, he has taken over the reins for all the business units within the property.

“Something that would not be possible without strong leaders by one’s side,” says Emile, when asked about the challenges that goes with this role.
With the happiness of guests and the team being of paramount importance to Emile, a typical day involves a quick check in with the team at 9am every morning to make sure that everyone is on the same page for the day and to attend to any issues that might have come up the previous day. The rest of the day entails managing the team, whilst still giving them enough freedom to do what they need to do to get the job done. This usually requires asking a lot of questions to keep everyone thinking about what and why they do what they do and to keep things innovative. “I do still spend some time with the accounting and finance department. The rest of the time is spent on forecasting and planning for the future.”

Asked what he enjoys most about his job he shared: “Interacting with a team that has become my family and seeing them achieve their goals.”
When not hard at work Emile enjoys wine tastings. “I’m always trying to find somewhere new to go, but I also enjoy going to my favourite places. More recently, I have been spending weekends away, taking time to relax, but it also allows me to see and experience new places.”

Emile’s advice to those aspiring to become General Managers is: “Try to learn as much as possible about the business as a whole and constantly work at your professional relationships.

Chantelle Mogg

Founder of Represent CM

We offer outsourced sales and marketing solutions providing the valuable link between accommodation products and the travel trade buying sector. Our specialty is unique, individually owned accommodation products within Africa, where we network with exceptionally well-established relationships, locally and internationally to ensure success without the high costs of in-house sales teams.

We grow room rate and occupancy percentages, by strategically aligning with quick-win activations to stimulate immediate bookings required for valley periods.  Simultaneously we open new markets and grow existing market segments. Higher occupancies lead to increased food, beverage, and sundries income which in turn increases profitability.

The personal service of our small, yet incredibly skilled team fulfils the brief of achieving increased revenue in a timeous and cost-effective manner. 

Cheri Hughes

Founder of The Outfox Fashion Group

Cheri is the Founder of The Outfox Fashion Group and is an Internationally Qualified Fashion Stylist who trained under a Celebrity Stylist in Los Angeles and a Veteran in Fashion in the UK. She also holds an LLB and an MBA and is passionate about seeing companies and individuals thrive in their chosen industries and careers. She believes that a skilfully curated wardrobe should be seen as an investment, not an expense and that it holds the key to greater confidence and expression in the corporate environment.

Eben Marais

Chief Executive Officer of Ankerdata

With over 15 years of experience within the hospitality industry, Eben’s continuous passion for wanting to assist property owners to achieve their dreams complemented by his love for technology, has always been the recipe to his success. 

In the many years Eben has spent working at Ankerdata as an employee, later CEO, and now managing partner, he understands the importance of communication, catering to the client’s needs, and aftersales support. 

These factors have not only shaped the face of the organization but highlighted the core values of Ankerdata, which are Honesty, Integrity, Transparency, and Accountability. Eben strongly believes, your Guest is our Guest!

George Johnston

Director of Vantage by Energy-Solutions

George Johnston is the Founder and CEO of Energy Solutions which has been operating in South Africa for over a decade.

He is an Electrical Engineer by profession and heads up a team of Data Scientists and Electrical Engineers, exploring new and inventive ways of reducing utility costs. His company, Energy Solutions, developed a software platform – Vantage – using Machine Learning modelling to reduce energy consumption. This software solution is currently offered around the world to enterprise clients in various market sectors.

George currently spends his time focussed on development of bespoke solutions for new and existing clients.

Stephen Hickmore

Director of The Swiss Hotel School South Africa

Stephen is a hospitality professional and 4th Generation hotelier from Johannesburg South Africa. After attending hotel school in the UK he joined THF hotels in the UK and subsequently moved to Southern Sun Hotel group in Johannesburg. Stephen started Hickmore Recruitment / CareerMap in 1996 as leading supplier of Senior and Exec recruitment services for the hospitality industry in Southern Africa. In 2007 he co-founded Pple Hospitality (formerly HSC) now the largest Hospitality Industry full-service outsourced staffing company in South Africa. In March 2020 Stephen became a director and part-owner of the Swiss Hotel School South Africa. Stephen writes for a number of publications on food and hospitality industry matters, trends and opinions.

Martin Jansen van Vuuren

Managing Director of Futureneer Advisors

Martin Jansen van Vuuren is the Managing Director of I and M Futureneer Advisor Pty Ltd. He holds an M.Com (Economics) degree and has spent 20 years with Grant Thornton’s Tourism, Hospitality and Leisure Advisory. Martin was promoted to a Director at Grant Thornton in 2008 and an equity partner in 2015. Martin established I and M Futureneer Advisors in 2018 and his services include:

  • Feasibility studies
  • Economic impact assessments
  • Strategy development
  • Marketing strategies
  • Financial projections
  • Valuations
  • Market demand research
  • Transactional advice and public private partnerships

Martin is the author of the “Managing the economic impacts of tourism” chapter in the second edition of Managing Tourism in South Africa, edited by Richard George. The book is used by post graduate students in Tourism at the University of Cape Town and Nelson Mandela Bay University.

Matthew Carmichael-Green

Product Manager: Conversational Banking | FinTech | Digital Channels at Capitec Bank

Product Manager: Conversational Banking with a demonstrated history of working in the banking industry. Skilled in the development and execution of Product Management, Digital Chat, Client Experience Service Design and Analysis, CX Journey Mapping, Digital Communications Strategies as well as Social Media Research & Analytics, Social Media Marketing Strategies, Corporate Public Relations and Internal/External Communications strategy. Strong communications professional with a BComm Honours Degree specialising in Strategic Brand Strategy.

Derek Martin

CEO & Founder of TrevPAR World

TrevPAR World, founded in 2016 by revolutionary entrepreneur, Derek Martin, is a hospitality data analytics company that specialises in data driven total revenue management and scalable distribution technologies through a myriad of global partners. The Group offers full-service solutions for commercial readiness including total revenue management, channel management, global distribution platform connectivity, central reservations, integrated marketing, and brand development services.

The Groups’ core focus is to optimize property profits by implementing unique strategies that allows owners and operators to track, adjust and improve all performance metrics of their property and all its outlets, in the short and long term.

Hospitality Optimisation Forum Ticket

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