Providence Hospitality signs Marketing Agreement with Pilgrim’s House Student Living

09 November, 2020

Providence Hospitality is extremely proud to announce its entry onto the European mainland! Digital and online solutions are available globally and we are grateful to the owners of Pilgrim’s House in affording us the opportunity to manage their online journey going forward.

Pilgrim’s House has been shaped by the historic location, the picturesque scenery and in remembrance of the pilgrims that sought refuge in the town of Leiden in 1609. Pilgrim’s House offers modern and affordable student accommodation in a very secure, newly renovated and professionally managed private student residence.

“The quality of service that we’ve received from Providence has been truly world-class. Being able to outsource the service to South Africa from Europe has obvious exchange rate benefits, but their attention to detail and service delivery has been exceptional. We know that they’ve understood the brief and I’m convinced that they will deliver and probably even exceed our expectations,” says Kobus Nel, co-owner of Pilgrim’s House Student Living.

Surrounded by like-minded, hard-working students, move in and experience all-inclusive student living. Pilgrim’s House is suitable for both under-grad and post-grad students. Smart, connected and stylishly conceived, every space has been created to work as hard as its residents. Their living spaces are affordable and appeal to those who enjoy clean, modern, and creative design elements.

“Having a strong online presence is an absolute necessity in today’s digitized world and the Providence team has a winning hospitality formula. Our team creates bespoke solutions for each and every one of our clients and Pilgrim’s House came to us with clear objectives, creatives and tones of voice which made it easy for us to put their vision into their online persona and we thank them for their trust in our digital prowess,” comments Neil Hughes, Managing Director of Providence Hospitality.

About Providence Hospitality:

Providence Hospitality is an innovative full-service hotel management company based in South Africa and the UK and has been operating within a niche sector of the hospitality market servicing boutique hotels, resorts, lodges and guest houses since 2014. The company focuses on bringing authentic hospitality experiences to its guests through applying current trends and technology to its operations while driving property specific optimization strategies for its owners in order to maximize shareholder returns.

Providence Hospitality shareholders appoint Neil Hughes as Managing Director

07 October, 2020

Innovative hospitality management company, Providence Hospitality, has appointed Neil Hughes into the role of Managing Director. The new appointment marks the beginning of an exciting new chapter for the rapidly expanding independent hospitality management company.

Neil brings more than 20 years of hospitality experience to the company and has a proven track record of managing dynamic teams and processes within the sector. Neil has previously held both operational and executive level positions within local and international hotel management, including consulting companies. This appointment will bring needed experience to the growing Providence Hospitality portfolio in South Africa and the UK.

“We are delighted to announce the appointment of Neil as our Managing Director. Neil has been an integral part of the Providence team for the past 18 months in his role as Head of Business Development and has assisted us greatly in charting a stronger and more strategic course going forward. He will be responsible for the performance and growth of all current assets within South Africa and also the growth of the SA Providence portfolio,” commented Joe Bester, co-founder of Providence Hospitality.  

Providence Hospitality operates 18 hotels across South Africa and the UK and has extensive knowledge and experience within the boutique hospitality sectors in both regions. Providence Hospitality is consistently driving its various teams to deliver superior performance and value to all of its owners and stakeholders.

Neil will focus predominantly on the accelerated growth of the Providence Hospitality South African entity but will also assist in the development and growth within the UK.

“It’s a great honour to be afforded the opportunity to lead Providence and its amazing team of professionals into this new chapter of growth and development. We are truly dedicated to the sustainable growth of our SA portfolio and with the current outlook of the global hospitality sector being uncertain post-COVID, we are open to assisting independent hotel owners to grow and prosper in these times and into the future,” commented Neil.

About Providence Hospitality:

Providence Hospitality is an innovative full-service hotel management company based in South Africa and the UK and has been operating within a niche sector of the hospitality market servicing boutique hotels, resorts, lodges and guest houses since 2014. The company focuses on bringing authentic hospitality experiences to its guests through applying current trends and technology to its operations while driving property specific optimization strategies for its owners in order to maximize shareholder returns.

Providence Hospitality sits down with Radio Helderberg

Providence Launches
SleepOut2HelpOut Campaign

SleepOut2HelpOut Campaign by Providence Hospitality

WHY support the SleepOut2HelpOut initiative? 

#SleepOut2HelpOut

The COVID-19 pandemic has impacted the tourism and hospitality industry on a global scale. Everyone has been affected in some way, shape or form — we can just accept what is happening or we can tell our story and ask for assistance in our own special way.

As custodians of the South African hospitality sector, we will not stand for this obliteration of our tourism community and this campaign is a response to the many jobs and livelihoods that have been lost during this time. Hotels and lodging facilities are intrinsic to their local communities and just about every hotel chain or group has its staff at the centre of their service delivery promise to their guests.

SleepOut2HelpOut

It’s now time for the industry to pool our resources, networks, and sense of community to start living our values to assist those in our industry that have temporarily lost their jobs and sense of purpose. We will do whatever it takes to get our colleagues working again in the industry we all helped to build. We will not leave anyone behind!

WHAT are we doing? 

Based on the UK’s “Eat Out to Help Out” campaign, where Providence Hospitality operates more than 10 Hotels, we decided to bring that sense of community urgency to South Africa and have launched the “Sleep Out 2 Help Out” domestic accommodation and tourism campaign which is aimed at bringing people back to work again, with the help of our loyal and future guests.

HOW can you help? 

It’s very simple, by booking a stay with any one of our hotels you are enabling us to bring back our dedicated staff to assist in servicing your needs, while also helping them to continue providing for their families.

Your support in this domestic accommodation and tourism campaign will be met with the absolute passion, value, and quality service delivery that you have been accustomed to when staying at our various properties around South Africa.

Thank you for your support and we look forward to welcoming you all very soon!

Providence Hospitality signs Management Agreement with Trail’s End Bike Hotel in Grabouw

01 April, 2020

Nestled within the Kogelberg Biosphere Reserve (KBR) less than an hour’s drive from Cape Town and is one of the Western Cape’s best kept secrets – Trial’s End Bike Hotel. Offering flexible accommodation throughout the 16 bedrooms, the hotel is accompanied by an all-day dine restaurant and bar serving simply styled dishes. The facilities boasts a multi-purpose meeting and events space, perfectly suited for events and product launches. The hotel offers a wide range of outdoor activities from bike and running trails to specially tailored eco-adventures in and around the valley.

“We are delighted to welcome the Trail’s End Bike Hotel to the Providence family. The property has been meticulously developed and curated over the past five years and has the potential to be a real trend setter within the eco-hospitality space. Providence has stepped into the business to assist the owners in positioning the hotel and its facilities within the ever-growing Cape, SA and global eco-tourism landscape and also the growth of their business going forward,” comments Providence Hospitality’s Head of Business Development, Neil Hughes.

The KBR begins in the Atlantic Ocean, 7.5km off a rugged, rocky shore interspersed by glorious, golden sandy beaches. A zig-zag ribbon of narrow coastal plain is squeezed between the ocean and huge sandstone mountains. These mountains and highland valleys are home to over 1,880 different species of plants of which 77 are endemic – the Amazon rain-forest has just 420 species per 10,000 square kilometers and the whole of the UK has just 22 endemic species.

Owners of the hotel Pieter and Brenda Silberbauer explain, “Trail’s End is a truly magnificent destination and something that South Africans and foreigners need to experience. We have been developing the many eco-centric activities together with our local community as part of an Elgin Valley wide social improvement project with other local businesses and in this age of the so called fourth industrial revolution, we need to encourage fellow citizens to embrace the great outdoors once again and become more active.” They add that ”Providence Hospitality has been brought in to assist us in the evolution of our business and we look forward to seeing what the next exciting chapters will hold in store for us.”

“Once we’ve flattened the curve, we call on South Africans to come for a weekend away, corporate weekday event and team build or family retreat. Come enjoy the amazing facilities, an abundance of fresh air and the great outdoors within the KBR biosphere,” concludes Hughes.

About Providence Hospitality:
Providence Hospitality is an innovative hotel management company based in South Africa and the UK and has been operating within the niche sector of the hospitality market servicing boutique hotels, resorts, lodges and guest houses. The company focuses on bringing authentic and memorable hospitality experiences to its guests through applying current trends and technology to its operations while driving property specific optimization strategies for its owners in order to maximize stakeholder returns.

Providence Hospitality signs management agreement with Caledon Villa Guest House in Stellenbosch

January 14, 2020

 

As one of the first guest houses of its kind in Stellenbosch, Caledon Villa Guest House has been an iconic Stellenbosch hospitality institution for almost three decades and has been owner operated by the Krige family since 1992. With its authentic Edwardian look and feel dating back to 1910 you can truly get lost in nostalgia walking through its corridors and public spaces.

“Starting the new year off with the signing of such a Stellenbosch icon is a great start to 2020 for Providence! Walking through the property with Johan and Ode Krige is a truly enriching experience and one I would recommend to all who visit! We continue to support the smaller quality hospitality establishments within our South African community and look forward to assisting the owners to take their business to the next level,” explains Neil Hughes, Providence Hospitality’s Head of Business Development.

Caledon Villa offers 15 guest bedrooms, a breakfast restaurant, intimate multi-purpose dining room, old-world reading lounges and seating areas, outdoor swimming pool and carefully preserved gardens. The property has been impeccably curated over the past 28 years by owners Johan and Ode Krige.

“The decision and process of joining Providence Hospitality has been a pleasant experience for us all. We have felt for a number of years that we need to upgrade our operating and online platforms. This alignment  with Providence has given the business a new lease on life and we look forward to developing the business together with them,” explains Johan Krige, owner of the Caledon Villa Guest House.

The guest house is in close proximity to many Stellenbosch academic nodes and is in walking distance to the Coetzenburg Sports Complex. Over the years the business received support from many visiting academics, lecturers and sports groups with many of them returning to this home-away-from-home.

“Stellenbosch is where Providence Hospitality was born and it is where our South African operations are based, so we know the market very well and it remains a key critical development node for our business. Caledon Villa cements our commitment to developing local businesses and helping them to reach their full potential within these constantly evolving market conditions,” adds Hughes.

 

About Providence Hospitality:

Providence Hospitality is an innovative hotel management company based in South Africa and the UK and has been operating within a niche sector of the hospitality market servicing boutique hotels, resorts, lodges and guest houses. The company focuses on bringing authentic hospitality experiences to its guests through applying current trends and technology to its operations while driving property specific optimization strategies for its owners in order to maximize stakeholder returns.

Banhoek Lodge: A facelift for the new season

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After the 2019 mid-year mark, our interior team took the floor for a complete refurbishment of the Banhoek Lodge bathrooms. Since the official handover to the Fairtree Team in 2018, the refurbishment was on the radar of operational manager, Nadine Postma. After three weeks, Barend Landman’s team, from Landman Clift Construction, turned the bathrooms into a timeless space, using a lighter colour pallet combined with geometric shapes for a more minimalistic feel. Our team managed to use most of the same features, but framed it with a grey and white tile background, incorporated with some greenery and crisp counters.

“We are always looking for ways to improve our guest experience within our hotels and the recent renovation does exactly that. We have had many positive comments and the quality of the product has been very well received. Waking up in the Banhoek Valley has just gotten a whole lot better!” comments Nadine.

The valley is ready to receive the season’s guests, offering a luxury experience and view from our new en-suite bathrooms.

For more information, visit our website www.banhoeklodge.co.za.

Providence Hospitality concludes Management and Consulting Agreements

Providence Hospitality concludes Management and Consulting Agreements with Ingwenyama Conference & Sports Resort and Country Boutique Hotel in White River, Mpumalanga:

Providence Hospitality signs a management and consulting agreement with the Ingwenyama Conference & Sports Resort, a 133-room 3-star hotel and conference venue, and the Country Boutique Hotel, a 22-room 4-star boutique hotel, both located in White River, Mpumalanga and mere 30-minute drive from Numbie Gate of the world-renowned Kruger National Park in South Africa.

Providence Hospitality is an innovative hospitality management company that currently operates in South Africa and the UK. The company has embarked on an aggressive growth plan for the UK which will more than double its portfolio within the British Isles in the next 24 months and has committed to accelerated growth in Southern Africa through management agreements.

“Ingwenyama Conference & Sports Resort has a very unique Urban Resort feel and having hosted one of the world cup teams – Chile – during the 2010 FIFA World Cup you can be assured that the facilities are world class and we are proud to be driving the property’s future success. Providence Hospitality has traditionally focused on a smaller niche sector of the hospitality market and with this property joining our quality portfolio we are showing the South African hospitality market that an innovative hotel management company like ourselves is the way of the future and can add massive strategic value to independent hotel businesses,” comments Neil Hughes, Head of Business Development for Providence Hospitality based in Stellenbosch, Cape Town.

He adds, “Country Boutique Hotel is a beautiful little gem perched on the outskirts of the quaint Lowveld hamlet, White River. Once the original homestead of a local avocado farming family this charming boutique hotel has been designed to offer the more discerning traveller an authentic upscale experience with homely style and service. This type of property size, look and feel has been Providence’s bread and butter since our inception and adds great value to our every growing quality portfolio.”

Owners of the properties, Pieter and Ria de Jager, explain: “We have been looking for a competent hospitality partner to assist us in taking our businesses to the next level and having Providence Hospitality join us on our journey into the future is a very exciting time for us. We know that we have had limited exposure to the rest of the hospitality world and now with Providence we are looking forward to being more relevant within the MICE and leisure segments but we are especially excited about their presence in the UK as we look to attract more foreign sports groups looking for quality facilities in which to train in off-season here in the southern hemisphere. Our football fields are some of the only laser-levelled FIFA approved facilities in South Africa and our service and guest experiences are now, together with Providence Hospitality, going to be some of the best within our region.”

About Providence Hospitality:

Providence Hospitality is an innovative hotel management company based in South Africa and the UK and has been operating within a niche sector of the hospitality market servicing boutique hotels, lodges, guest houses and B&B’s. The company focuses on bringing authentic hospitality experiences to its guests through applying current trends and technology to its operations and driving property optimization strategies to maximize owner returns. Visit our website www.providencehospitality.co.za for more information.  

 

INNOVATIVE HOSPITALITY

When Providence Hospitality was launched in 2014, they had identified a massive gap in the market for “disrupter” hotel operators whose area of expertise covered smaller boutique-type properties. Backed by Fairtree Capital who at approximately the same time established an investment fund that would focus specifically on hospitality real estate. Today Providence Hospitality occupies that niche and currently manages 14 properties with 6 in South Africa and 8 in the UK.

In fact, the majority of the hotels located on British territory have been added to the company’s portfolio in the last 24-months with staff quadrupling in just six months; a growth that is described by co-founder Joe Bester, as both “exciting and unbelievable and this is just the beginning”. What is more, Providence Hospitality is currently in discussions with many South African owners who will join the portfolio going forward under management agreement and an accelerated growth strategy for the UK which will see multiple properties entering the portfolio in the next 12-months.

A growth of such proportions may well turn into a burden for a lot of businesses, but not even a shade of doubt is cast on Joe’s confidence, as he stresses his belief in the vast experience, intelligence, and versatility of his team. “It is our colleagues’ diverse background that makes us unique. Some of our people have managed bigger hotels, while others have been involved in smaller boutique properties, and we try to make the most of the various skill sets we possess within.

“We have from chartered accountants working in our Finance team, to people who have been managing some of the biggest hotels in South Africa for nearly 50 years. Mixing these experienced individuals with a group of young, technologically-savvy colleagues, who really understand how technology works and have the ability to stay on top of the constant developments in the digital sphere, has determined our success,” he elaborates on the importance of working with bright professionals who know their way around. “We need to be very agile and multidimensional in our approach because for every hotel we manage we have to develop an individual revenue generation and product development strategy as these properties are so diverse.”

Market opportunities

Electing to operate within the niche and boutique-style segments of the hospitality market has brought sensational success for Providence Hospitality, and to Joe, the conditions remain favorable for the business to extend its market share in the years to come. “South Africa and the UK have enormously fragmented hotel markets. There are hundreds of independent hotels, either family-owned or owned by small groups of individuals, that will at some point need to have professional management of which we can provide. We can see that new buyers are entering both markets, willing to acquire hotels, resorts, lodges, guest houses and B&B’s and have them managed by a dynamic company like ours. I would admit, we are proud of the amount of interest we continue to generate as a hotel manager, from investors who want to make their first steps into the sector to seasoned owners wanting to take a step back.”

The economic situation in the UK also favors the prospects ahead of the hospitality business. “The uncertainties around Brexit have weakened the pound, making it harder for travelers to go abroad, instead shifting their focus to more local travelling. It’s been recorded that more than 50 billion pounds has been spent by British tourists visiting Europe over the past 3-years! This is astounding and even if a fraction of that can be spent on regional and domestic travel then Providence Hospitality needs to partake. This is a positive trend for us, and for the tourism industry, as a whole,”.

South Africa is also seeing a positive trend towards more domestic travel within our niche sector and we are gearing up for this going forward by providing domestic and international visitors with authentic quality experiences within our hotels,” Joe explains.

Encouraged by the strong opportunities the market presents, he sets the bar high for the company, not shying away from chasing an even faster and more ambitious development for Providence Hospitality in the next three years. “We aim to be very well-represented within South Africa and the UK and establish a reputation as one of the top hotel managers in the UK, Europe and South Africa.

As a result of rapid growth, we will also get the exciting opportunity to expand our team, making ourselves more competitive, because, the bigger the team gets, the more services we will be able to introduce and offer to our clients on a more cost-effective basis. We want to be seen as a dynamic and innovative hotel management company, who brings a level of integrity that is beyond reproach, and who can be trusted to manage a wide range of assets. Our vision is to combine forward thinking in the use of technology with proper quality service, and a strong financial discipline to make our hotels look and feel fantastic, while achieving strong financial results for their owners and investors.”

Latest Opening

Simonzicht Guest House is situated in the Banhoek Valley just outside Stellenbosch, the ideal spot to relax, unwind and explore all that the picturesque Cape Winelands has to offer. From travelling through the vineyards of some of the top wine farms in South Africa to touring the beautiful historic town of Stellenbosch, enjoying the various award-winning restaurants and absorbing the splendor of the area.

The Guest House offers a friendly, warm and comfortable atmosphere with luxury accommodation, modern conveniences, great service and spectacular mountain views. Perfect for a short getaway to enjoy the Cape Winelands or a longer stay to tour and appreciate Stellenbosch and its spectacular surroundings.